Procedural Compliance: Meaning, Rated Play, and Comp Value
In casino loyalty and player development, **procedural compliance** is often the difference between having valuable play and having *recognized* valuable play. A guest may gamble, spend, and stay at a high level, but if the required tracking and approval steps are not followed, their rated play and comp value can be understated. That makes this term important for players, hosts, and casino operations teams alike.