Friendly Fraud: Meaning, Fraud Prevention, and Security Context
Friendly fraud is one of the most common and misunderstood payment risks in gambling. It happens when a real customer disputes a charge they actually made or benefited from, creating a chargeback even though the operator may have evidence that the transaction was valid. For casinos, sportsbooks, poker sites, and casino hotels, it sits at the intersection of payments, account security, and compliance.